Existing customer? We are on it.
Raise it here and it reaches the UK desk with your account history attached. Websites, hosting, domains, email, campaigns and phone numbers.
Raise a support request
Or call the desk
0345 0178 179Working hours, UK team. For anything with detail the form is quicker, it lands with your account history attached.
Not a customer yet?
Send a brief insteadWhat the desk covers.
If it is something we built, host, run or connected, it comes here.
- 01
Websites & hosting
Something broken, slow or down. Content changes, new pages, plugin and platform updates, SSL and backups.
- 02
Domains & email
DNS records, renewals, transfers, mailbox setup and anything that has stopped delivering.
- 03
Campaigns & reporting
Questions on an SEO, PPC or social campaign, tracking that has dropped out, or a report that needs explaining.
- 04
Numbers & call routing
Change a divert, add a destination, adjust time-of-day routing, or move a number between handsets.
Before you ask.
The four that come up most.
Requests raised in working hours are picked up the same day. Anything that has taken a site or a phone number offline jumps the queue. Say so in the message and it gets treated as urgent.
Yes. 0345 0178 179 reaches the UK team during working hours. The form is better for anything with detail, because it reaches the person who worked on your account with the history attached.
No, this desk is for existing customers. New enquiries go through the contact page and get a reply within one working day.
Usually, yes. Send us access and a description of what needs doing, and we will tell you honestly whether it is a quick change or whether the underlying build is the real problem.
